Effective Date: 09-07-2024

1. General Information

Adroit Claims & ADR Consultants offers a variety of professional ADR (Alternative Dispute Resolution) training courses. Please note that our courses are delivered in digital formats, and no physical shipping is involved. This policy outlines the procedures and guidelines related to the digital delivery of our training materials.

2. Delivery Method

Upon successful registration and payment for any of our ADR training courses, you will receive an email confirmation. The digital course materials, including any eBooks, PDFs, or access to online resources, will be delivered via email or through our online learning platform.

3. Delivery Time

• Instant Access: Most of our courses are designed to provide instant access to the materials upon successful payment and registration.
• Email Delivery: If the course materials are delivered via email, you can expect to receive them within 1-2 hours of your registration.

4. Access to Online Platform

For courses that include access to our online learning platform:

• Login Credentials: You will receive an email with your login credentials and instructions on how to access the platform.
• Platform Availability: Our online learning platform is available 24/7, allowing you to access your course materials at your convenience.

5. Troubleshooting Delivery Issues

If you do not receive your course materials within the specified time frame:

• Check Spam/Junk Folder: Sometimes emails may be filtered into spam or junk folders.
• Contact Support: If you still do not receive your materials, please contact us at ram.s@adroitpmc.com or (+91) 9585465919 for assistance.

6. Damaged or Incomplete Deliveries

While our courses are delivered digitally, if you experience any issues with accessing the materials or find any content missing:

• Contact Us: Reach out to us immediately at ram.s@adroitpmc.com or (+91) 9585465919.
• Resolution: We will work to resolve the issue promptly, ensuring you have full access to all course materials.

7. Refund and Cancellation Policy

For information about refunds and cancellations, please refer to our Cancellation and Refund Policy.

8. Questions

If you have any questions about the delivery of your course materials or any other concerns, please contact us at:

Address: A-202 Oak Canopy, Trichy Road, Coimbatore – 641 005, Tamil Nadu, India
Mobile: (+91) 9585465919
Email: ram.s@adroitpmc.com